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Customer Testimonials
“Patrice Fernandez: not only knowledgeable about the financial aspects but of the products that Ford puts out.” Extremely satisfied!!! “The sales staff was very courteous and made purchasing a new vehicle a positive experience.” “Hats off to Patrice & Lanka. Thank you.” “I am very pleased with the service and just general treatment at Byron Smith Ford. They handle their business in a professional, courteous, manner without going overboard.” “Have purchased 7 vehicles here and will continue to do so. My wife drives a vehicle from here also and is most pleased.” “A very friendly place to deal.” “I had taken my Escape to Maclin Ford initially – due to their close proximity to my office. They were unable, in two physical visits and numerous telephone calls, to fix the problem. Byron Smith got it fixed the first time.” “A brief note to thank your staff for such courteous service. It was a joy to meet and deal with your staff yesterday.” “Please accept my deepest thanks to your service team and support staff. I was treated with a warm and caring attitude and felt welcome at Byron Smith Ford.” “Patrice, thank you for your note. Everything went well for the tour back home. Please send our thanks to Lanka for helping us finalize everything in a prompt and professional manner.” “We also appreciated the offer that Donna would co-ordinate someone from the car dealership to pick up Toby in Calgary. You and your team are willing to go one step further for the client satisfaction!” “I would like to comment on my recent purchase at Byron Smith Ford. In my search for a used super duty pick-up I had the opportunity to meet and negotiate with several salespersons, some good, some bad. My experience with the sales people at Byron Smith Ford was excellent.” “The sales person that I dealt with was Rob Peers, who was very professional, knowledgeable and helpful…qualities that other dealerships lack. The days of the shifty eyed, hair combover salesman is over, but some dealerships still have these people working for them…giving a negative image on the industry. The sales team at Byron Smith did not pressure any sale on me, but presented their products and made recommendations and negotiated in good faith.” “My hat is off to Rob, Manager Paul, and Business Manager Lanka for a pleasant buying experience. All too often, we as consumers are quick to complain about poor service but don’t commend good service. I look forward to doing business in the future and recommend others to your dealership.” “Just a quick note to thank you for the fantastic service we received from yourself and Byron Smith Ford over the New Years Holidays. You gave us the confidence to purchase, finance, present a trade-in, and acquire an incredibly nice 2004 Chevrolet Avalanche...........over the Internet! The only day to pick up the truck and sign the deal was a Sunday, and you were there! The truck was detailed, clean, fueled up and a pleasure to test drive. There was no question it was everything as promised! And then some! “ “Thank-you Byron Smith Ford, you guys are the greatest! Seriously.” “I have purchased many new and used vehicles over the past 15 years, and have never had as pleasant of buying experience than I have had with Byron Smith Ford. The sales staff, credit, and service all bend over backwards to accommodate your issues and time restrictions, and make sure that the vehicle you choose is ready on time and at a price that meets your budget. In my opinion, Byron Smith Ford really makes buying a vehicle a fun experience!” “Just a short note to say that the 2008 Escape Limited is everything I knew it would be. Your hands on service and help made for an especially pleasant experience.” “After owning a 2003 Escape Limited for 4 years I didn't think it could get any better. I was quite surprised; the 2008 has many improvements and refinements that makes it a much more enjoyable vehicle to drive.” “A happy customer! I would, (and will) recommend you to any one I know looking for a new vehicle.” “Thanks again,” This is our first SUV and we love it. The ford escape is easy to drive, quiet, and has good visibility. It seems to have great traction and no sign of slippage on icy roads. Byron Smith Ford has made follow up calls and have provided good service. All staff are very pleasant and easy to deal with. “We would like to commend the staff at Byron Smith Ford, particularly Josh Hynes, for the outstanding customer service they have shown us since the purchase of our new vehicle. From day one Josh has gone above the call of duty in assisting us with the purchase of our new truck. He took his time and addressed our concerns and was able to make appropriate recommendations based on our needs. Josh continued to be engaged with us after our purchase to ensure we had the right towing package and was willing to work with us.” “Most dealerships would not take the time to follow up with their customers after the purchase, but Byron Smith Ford has continued to do so, ensuring that our vehicle is working well and continuing to meet our needs. This was demonstrated in a follow up call that we recently received from the administrative staff. We did have a concern and again Josh took the time out of his busy schedule to follow up to see how the situation could be rectified.” “We are extremely pleased with the service we have received from Byron Smith Ford in Strathmore. Their staff is always friendly and more than helpful. We want to thank all the staff for their continued support and would have no hesitation to recommend Byron Smith Ford to any of our family and friends.” “Best Regards, “ “Hello Byron my name is Bob Massie I live in Sherwood Park Alberta my wife and I recently purchased a used 2007 sport trac from your dealership Jan 18/2008. First of all I would just like to say I have never purchased a vehicle over the internet.” “When I first called Donna Mclaren she was more than happy to help me as a valued customer about this vehicle, in negotiating a price as well as actually delivering it to my residence (wow) what service.” “I cannot say enough about Donna even when arriving at our residence going over the vehicle, informing us about a door ding in the passenger door and that we could get it repaired with no problems. I would also like to thank your finance dept for getting us financing on half of our purchase. In the near future I will be in need of another vehicle I will for sure contact your dealership first prior to purchase.” “My wife is extremely happy with her sport trac as it was very clean as well as detailed. I can now see why you use the slogan Think Outside the City. We have been vehicle shopping for the last 2 months at local dealers, treated very poorly, looked at various vehicles that were not properly clean and no negotiating at all (very discouraging). Donna has made this a very smooth transaction that made us very happy. Yours Truly Dear Mr. Smith,We do not know each other, but I regularly have the car I drive serviced at your dealership. I would like you to know that I am happy with the work done on the car by your various mechanics. “I would like to comment on my resent purchase at Byron Smith Ford. In my search for a used super duty pick up I had the opportunity to meet and negotiate with several salespersons, some good, some bad.” “My experience with the sales people at Byron Smith Ford was excellent. The sales person that I dealt with was Rob Peers, who was very professional, knowledgeable and helpful...qualities that other dealerships lack. The days of the shifty eyed, hair comb over salesman is over, but some dealerships still have these people working for them... giving a negative image on the industry. The sales team at Byron Smith did not pressure any sale on me but presented their products and made recommendations and negotiated in good faith.” “My hat is off to Rob, manager Paul, and business manager Lanka for a pleasant buying experience. All to often, we as consumers are quick to complain about poor service but don't commend good service.”
G. Courtney
R & T De Jong
Sylvan Lake AB
“The people at Byron Smith Ford were friendly, not pushy and knowledgeable, and had a nice selection of vehicles to choose from. And most importantly I drove a way with a great deal; I would refer/recommend Byron Smith Ford to anyone that was looking for a well priced Ford.”
“Thank you Byron Smith Ford.”
“Byron Smith Ford is a great place to shop for a car. They have very reasonable pricing, the staff is friendly and they look after your needs. For example, when I bought a car a few months ago they even went to Calgary to pick me up! I would recommend them to all my friends and family.”
M Pendola
Strathmore
B & S Massie
And, I am really happy about the way I am greeted and advised by Kim and Linsey. They are terrific and very helpful all the time.
When people do great work, I believe that they should hear about it so I thought that you might like to know why one customer enjoys going to your dealership. All the best to you and your staff!
Sincerely,
Garry LaBoucane
G Courtney